STORE POLICIES
Customer Care
At New Day Threads, we're more than a clothing brand. We’re a family, and we care for every customer like one of our own. Whether you have a question, concern, or simply need help with an order, we’re here to support you every step of the way.
We strive to provide quick, thoughtful responses and solutions that reflect our commitment to faith, quality, and integrity. If something isn’t right, don’t hesitate to reach out. We’re here to help make it right.
For assistance, email us at support@newdaythreads.co, and we’ll respond as soon as possible. Our team typically responds within 1–2 business days, Monday through Friday.
Your experience matters to us. Thank you for being part of the New Day Threads family!
Accessibility
At New Day Threads, we’re committed to making our website accessible to everyone, including individuals with disabilities.
If you experience any difficulty accessing content, features, or functionality on our site, please contact us at support@newdaythreads.co and we’ll do our best to assist you.
We’re continuously working to improve our website experience for all users and appreciate your feedback.
Payment Methods
We accept all major credit and debit cards, as well as other secure payment options, to make your checkout experience smooth and reliable. All transactions are processed through trusted, encrypted payment gateways to protect your personal and financial information.
Because each item is made to order, payment is collected at the time of purchase. Once your order is placed, you’ll receive a confirmation email with your order details.
Production
All of our items are made to order to ensure quality and reduce waste. Production typically takes 3–5 business days before shipping. Please allow additional time during holidays or periods of high volume.
Shipping
For full details about shipping timeframes, tracking, or return eligibility, please visit our Shipping & Returns Policy.